Thank you for choosing Suffolk Sea Salt. We take great care in preparing and packaging every order to ensure it arrives safely and in excellent condition.
Order Processing
Orders are typically processed within 1-3 business days after payment has been received. During busy periods, product launches, or holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with any available tracking information.
Delivery Destinations
We currently deliver throughout the United Kingdom and Europe.
US and Canada delivery may become available in the future as we continue to grow.
Delivery Times
Estimated delivery times may vary depending on your location and the delivery service selected at checkout.
Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside our control, including weather conditions, courier delays, or peak delivery periods.
Delivery Costs
Delivery costs are calculated at checkout based on your delivery location and selected shipping method.
Any applicable shipping promotions or free delivery offers will be clearly displayed on our website when available.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor your order's progress.
Delayed or Lost Orders
While we work with reliable delivery partners like Royal Mail, occasional delays may occur. If your order has not arrived within the expected timeframe, please visit the Contact Us page, and we will be happy to assist you.
Incorrect Delivery Information
Please ensure your delivery details are accurate before completing your purchase. Suffolk Sea Salt cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete delivery information provided at checkout.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible through our Contact Us page with details of the issue. We will work with you to resolve the matter promptly.
Quality Assurance
We take immense pride in hand-harvesting and carefully inspecting every batch of our solar-evaporated sea salt. Because our product is 100% natural, unrefined and created outdoors by the sun and wind, tiny natural traces of organic debris can occasionally remain despite our rigorous inspection process.
If you are not entirely satisfied with the condition of your sea salt, please Contact Us and we will help rectify the issue as quickly as possible.
Order Changes and Cancellations
If you need to make changes to your order or request a cancellation, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered processing or has been dispatched.
Questions
If you have any questions regarding delivery or your order, please visit our Contact Us page – we're always happy to help.
Last updated: 7 October 2026